Home dashboard

Owner & permitted staff Home

The dashboard is the daily read-only overview of sales and restaurant activity. It uses the business timezone and currency.

Pages & actions

Dashboard summaryToday, week and month totals, order counts and average order value.

Sales chartsOrder and sales movement across dashboard periods.

Best Selling ItemsRanks items by recent sales.

Recent OrdersOpens the newest orders for follow-up.

How to use it

Check today firstReview sales, paid orders and average order value.
Open source recordsUse Recent Orders for detail and Reports for period totals.

Important. Dashboard dates follow Business Settings → Timezone.

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POS

Cashier / orders.create POS

Use POS to create dine-in, takeaway or delivery orders, apply offers, collect payment and send work to the kitchen.

Pages & actions

POS screenBrowse categories, search items, build the cart and enter order details.

Item options popupSelect variant, addons, quantity and item-level instructions.

Order confirmationChoose payment, fulfilment and status before saving.

Order successShows the saved order and receipt actions.

How to use it

Open a shift when requiredIf Require open shift for POS is enabled, start a shift first.
Build the cartChoose items, variants, addons and quantities.
Identify fulfilmentSelect customer/table and dine-in, takeaway or delivery.
Review totalsCheck promo, tip, tax, delivery charge and payable amount.
Save and payChoose gateway and statuses, then print or share the document.

Field reference

Field	Requirement	What it does
Item quantity	Required	Number of units of the selected item.
Variant	Conditional	Priced size/version when the item has variants.
Addons	Optional / conditional	Extras; Required addons cannot be removed.
Special Instructions	Optional	Item-level note shown to the kitchen.
Promo code	Optional	Applies an eligible active offer.
Customer	Conditional	Links an existing customer to the order.
Name / Mobile Number	Required when creating customer	Customer identity and contact number.
Email / Address	Optional	Customer contact and saved address.
Table	Required for dine-in	Identifies the dine-in service location.
Tip	Optional	Adds a non-negative tip.
Order instruction	Optional	Order-wide kitchen or fulfilment note.
Payment Gateway	Required to collect payment	Cash, QR or configured online method.
Payment Status	Required	Pending or paid; paid orders lock item changes.
Type	Required	Dine-in, Takeaway or Delivery.
Need Cutlery	Optional	Records the packaging preference.
Delivery Address	Required for delivery	Destination used for delivery fulfilment.
Order Status	Required	Pending, in progress, ready, completed or cancelled.

Important. Country, Currency and Timezone must be completed first.

Important. Paid orders cannot have items added or removed.

Important. When KDS is enabled, only orders with Order Status set to In Progress appear on the Kitchen board; Pending orders do not appear there.

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Kitchen

Kitchen / kds.use Kitchen

Kitchen shows orders that are ready for preparation and tracks each ticket from acknowledgement to completion. The browser registers itself automatically when the Kitchen screen opens.

Pages & actions

Kitchen boardActive tickets grouped as New, Acknowledged, Preparing and Ready.

Ticket detailsItems, variants, addons, quantities and instructions.

Recently completedOpens completed kitchen work from More.

Customer order displayA public Preparing/Ready screen for a TV or guest-facing display.

How to use it

Enable KDSTurn on Enable KDS in Business Settings, then open Kitchen on the kitchen device.
Send an order to KitchenSet the order’s Order Status to In Progress. Pending orders are not shown on the Kitchen board.
Process the ticketFor New choose Acknowledge or Start, then Start if acknowledged, Bump when prepared and Complete after hand-off.
Open the customer displayIn Business Settings, use Customer display link to Copy or Open the public URL on a guest-facing screen.

Field reference

Field	Requirement	What it does
Enable kitchen display / sounds	Optional	Activates KDS and audible alerts.
Mute / unmute	Action	Controls alert sound on the current Kitchen browser.
Refresh	Action	Reloads active kitchen tickets immediately.
Display URL	Read only	Public link that shows Preparing and Ready order numbers, customer names or table names.
Copy / Open	Action	Copies the display URL or opens it in a new tab; the public display does not require staff login.
Regenerate link	Action	Creates a replacement customer display URL and disables the previous one.

Important. No manual station or device assignment is required for the normal Kitchen workflow.

Important. Regenerating the display token invalidates the old TV/display URL.

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Orders

Staff with order permissions Operations → Orders

Orders combines POS, website and table QR orders in one operational and financial history.

Pages & actions

Orders listSearches and filters orders.

Order detailsCustomer, items, totals, payments, audit, refund and void controls.

Edit orderUpdates eligible items, fulfilment, payment and status.

Receipt / KOTCustomer receipt and kitchen document.

Credit notesOpens the PDF accounting document created after a successful refund.

How to use it

Open the orderFind it by ID, customer or filters.
Verify fulfilmentCheck items, notes, table/customer, type and status while the order is Pending.
Move work to KitchenSet Order Status to In Progress when preparation should begin.
Settle paymentCollect through an enabled gateway or share a payment link.
Record a refundOn a paid order, open Refund, choose full or partial, enter reason and external reference, then submit. MenuLoq records the return; it does not push money back through a card gateway.
Approve when requiredIf the amount is above the business refund approval threshold, the refund stays Pending until a user with refunds.approve selects Approve.
Open the credit noteAfter the refund succeeds, open Credit notes to view or print the PDF.
Void a paid orderUse Void with a clear reason when the sale record must be cancelled without recording a money return.

Field reference

Field	Requirement	What it does
Search	Optional	Filters the Orders list.
Item QTY, variants and addons	Editable only while Pending	Order items lock after the order leaves Pending or payment rules lock them.
Promo code	Optional	Recalculates an eligible discount.
Customer fields	Conditional	Name, mobile, email and address attached to the order.
Tip / Instruction	Optional	Tip and order-wide note.
Payment Gateway / Status	Required when settling	Payment method and financial state.
Type / Table / Delivery Address	Conditional	Fulfilment details.
Need Cutlery	Optional	Packaging preference.
Order Status	Required	Moves forward through the operational lifecycle; In Progress sends an enabled KDS order to Kitchen.
Cancel reason	Required to cancel	Audit explanation for cancelling an unpaid order.
Void reason	Required to void	Audit explanation for voiding.
Cash returned from till	Optional on void	When ticked for a cash payment, the void reduces the open shift expected cash.
Refund type / Amount	Required / conditional	Full or partial refund and partial amount.
External reference	Required for manual refund	Provider or bank reconciliation reference.
Refund Reason	Required to refund	Audit explanation for returning money.
Refund paid from till	Optional for online-paid orders	When ticked, a manual refund of an online payment reduces the open shift expected cash.
Refund status	Read only	Pending waits for approval; succeeded issues the credit note; failed can be retried when permitted.
Approve refund	Action	Completes a Pending refund when the user has refunds.approve.
Credit note PDF	Action	Opens the credit note created after a successful refund.

Important. Refund and void depend on permission, payment state and stock policy.

Important. Void cancels the sale record. Refund records money returned outside MenuLoq. A credit note is created automatically only when a refund succeeds.

Important. There is no Reject action for Pending refunds; they remain Pending until approved.

Important. Operational status moves forward without skipping or moving backward; cancellation uses the Cancel action when eligible and always requires a cancel reason.

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Tables

Staff with table permissions Operations → Tables

Tables identify dine-in service locations and generate permanent table-specific QR ordering links.

Pages & actions

Tables listShows each table and assigned employee.

Create / Edit tableSaves name, assignment and remark.

QR codePrintable QR code for the selected table.

How to use it

Create each physical tableUse the same short label staff use.
Assign staff if neededAttach the responsible employee.
Print and test QRPlace the matching code on its table and scan it.

Field reference

Field	Requirement	What it does
Search	Optional	Filters the Tables list.
Name	Required	Visible table label, such as Table 01.
Assign Employee	Optional	Employee responsible for service.
Remark	Optional	Internal location or service note.

Important. Changing menu content does not require reprinting the QR code.

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Shifts

Cashier / shift permissions Operations → Shifts

Shifts control register sessions, opening cash, cash movements and expected-versus-counted close totals.

Pages & actions

Current shiftStarts and monitors a shift.

Shift historyCompleted and previous shifts.

Cash movementsNon-sale cash entering or leaving the drawer.

Close shiftCounted cash and final close.

X / Z reportInterim or final shift documents.

How to use it

OpenEnter opening float, register ID and note.
OperateRecord orders and every manual cash movement.
ReviewUse detail or X report without closing.
CloseCount physical cash and review the difference.

Field reference

Field	Requirement	What it does
Opening float	Required	Cash present at the start.
Register ID	Optional	Counter/till identifier.
Opening Note	Optional	Opening context.
Movement Type / Direction	Required	Reason category and cash in/out.
Amount / Reason code	Required	Positive value and auditable reason.
Movement Note	Optional	Additional explanation.
Counted cash	Required	Actual physical drawer count.
Closing note	Optional	Close or difference explanation.

Important. Blind cash close hides expected cash before the cashier submits a count.

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Inventory

Staff with items.update Operations → Inventory

Inventory bulk-updates stock quantities and expiry dates without opening every item.

Pages & actions

Inventory listSearches stock-managed items and saves additions in one batch.

How to use it

Find the itemUse Search to narrow the list.
Add received stockEnter quantity being added, not the final balance.
Update expirySet the date when applicable and save.

Field reference

Field	Requirement	What it does
Search	Optional	Filters item and variant names.
Add stock	Optional	Non-negative quantity added to current stock.
Expiry date	Optional	New expiry date for item or variant.

Important. Blank item stock means unlimited stock.

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Items

Catalog staff Catalog → Items

Items are products shown in POS and the customer menu. Create categories first so every item is organised correctly.

Pages & actions

Items listSearches, reviews, edits and deletes items.

Create itemCreates a standard or variant item.

Edit itemUpdates the item and existing variants/addons.

How to use it

Choose item typeNon Variant uses one price; Variant has priced sizes/versions.
Add menu contentEnter name, categories, image, ingredients and allergens.
Set selling dataSet price, stock, expiry, unit and display position.
Add addonsCreate optional or required extras and prices.
PublishTurn Status on and optionally mark Featured or Popular.

Field reference

Field	Requirement	What it does
Search	Optional	Filters the Items list.
Item Type	Required	Non Variant or Variant pricing structure.
Name	Required	Customer-facing item name.
Description	Optional	Menu explanation.
Categories	Required	One or more categories where the item appears.
Price	Required for non-variant	Base selling price before addons, discount and tax.
Stock Quantity	Optional	Finite quantity; blank means unlimited.
Expiry Date	Optional	Date after which stock should not be sold.
Unit	Optional	Measurement/display unit.
Image	Optional	Customer-facing item photo.
Ingredients	Optional	Ingredient information.
Allergen Info	Optional	Customer safety warning.
Item Badges	Optional	Labels such as Vegan, Spicy or New.
Position	Optional	Lower numbers appear first.
Status	Optional	Active items can be shown and sold.
Featured / Popular Item	Optional	Places the item in matching website areas.
Variant Name / Price	Required per variant	Version name and selling price.
Variant Stock / Expiry	Optional	Separate stock controls for a version.
Addon Name / Price	Required per addon	Extra name and charge.
Addon Image	Optional	Visual for the extra.
Required addon	Optional	Forces the addon to be selected.

Important. Country, Currency and Timezone must be saved before items can be created.

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Item Badges

Catalog staff Catalog → Item Badges

Badges add reusable labels to items, such as Vegan, Halal, Spicy, Organic or New.

Pages & actions

Badges list / Create / EditMaintains badges that are assigned from the Item form.

How to use it

Create a badgeAdd a short name and optional image.
Assign itOpen an item and choose Item Badges.

Field reference

Field	Requirement	What it does
Search	Optional	Filters the Item Badges list.
Name	Required	Short customer-facing label.
Image	Required	Badge artwork.
Position	Optional	Lower numbers appear first.
Status	Optional	Controls whether the badge is active.

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Offers

Promotion staff Catalog → Offers

Offers define promo codes that discount eligible POS or customer orders.

Pages & actions

Offers list / Create / EditMaintains promo rules and validity.

How to use it

Create the codeUse a clear unique promo code.
Set limitsChoose type, value, minimum, maximum and expiry.
Test itApply it to a qualifying test order.

Field reference

Field	Requirement	What it does
Search	Optional	Filters the Offers list.
Promo Code	Required	Code entered at checkout or POS.
Discount Type	Required	Percentage or fixed amount.
Discount	Required	Rate or fixed discount value.
Max Discount	Required	Caps the discount value.
Min Order	Optional	Minimum eligible order value.
Expiry Date	Required	Last valid date.

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Taxes

Owner / tax permissions Catalog → Taxes

Taxes configure the registration identity and calculation applied to eligible totals.

Pages & actions

Taxes list / Create / EditMaintains tax rates, order and status.

How to use it

Confirm the legal rateUse values supplied by the relevant authority.
Set and testChoose type/value and verify a receipt before live use.

Field reference

Field	Requirement	What it does
Search	Optional	Filters the Taxes list.
Name	Required	Tax label shown in documents.
Tax Registration No.	Optional	Business tax/VAT reference.
Type	Required	How the value is calculated.
Value	Required	Rate or amount according to Type.
Position	Optional	Display/application order.
Status	Optional	Controls whether tax is active.

Important. Confirm legal requirements with your accountant or tax authority.

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Menu Item Units

Catalog staff Catalog → Menu Item Units

Units describe how an item is sold or measured, such as piece, plate, bottle, gram or kilogram.

Pages & actions

Units list / Create / EditMaintains unit name, symbol and description.

How to use it

Create reusable unitsAdd units the menu needs.
Assign to itemsSelect the Unit from the Item form.

Field reference

Field	Requirement	What it does
Search	Optional	Filters the Menu Item Units list.
Name	Required	Full unit name.
Symbol	Required	Short value such as kg, pc or ml.
Description	Optional	Explanation of how the unit is used.

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Menu PDF

Staff with menupdf.read Catalog → Menu PDF

Menu PDF generates a printable menu from active categories, items, descriptions and prices.

Generated menuOpens the current printable PDF in a new tab.

Prepare catalogCheck active status, positions, spelling and prices.
Open and reviewCheck every page before printing or sharing.

Important. Reopen Menu PDF after catalog changes so the document is generated from the current active content.

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Customers

Staff with customer permissions People → Customers

Customer records make repeat POS and delivery orders faster and preserve contact details.

Pages & actions

Customers list / Create / EditSearches and maintains customer records.

How to use it

Search before creatingAvoid duplicate records for the same mobile number.
Save confirmed dataUse the mobile and address the customer confirms.
Select in POSAttach the existing customer to future orders.

Field reference

Field	Requirement	What it does
Search	Optional	Filters the Customers list.
Name	Required	Customer display name.
Mobile Number	Required	Primary contact and lookup number.
Email	Optional	Email contact address.
Address	Optional	Saved address for future orders.

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Employees

Owner / employee permissions People → Employees

Employees get individual sign-ins so actions, orders and payments can be attributed correctly.

Pages & actions

Employees list / Create / EditMaintains staff identity, designation and contact details.

How to use it

Create an individual accountDo not share the owner login.
Set work identityUse the correct designation, email and mobile.
Grant permissionsGive only the access required by the role.

Field reference

Field	Requirement	What it does
Search	Optional	Filters the Employees list.
Designation	Required	Job role label, such as Cashier.
Name	Required	Employee full name.
Email	Required	Unique login/contact email.
Mobile Number	Required	Employee contact number.
Address	Required	Employee address.

Important. Remove access promptly when a person changes role or leaves.

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Reports hub

Owner / report permissions Reports → Reports hub

Reports provides period-based operational and financial analysis with CSV export.

Pages & actions

Sales summary / trendGross, net, tax, payable and day-by-day movement.

Payments / Taxes / DiscountsCollection, tax and discount breakdowns.

Refunds / Voids / Credit notesAudited financial corrections.

Items / CategoriesCatalog sales performance.

EmployeesOrders and payments attributed to staff.

Order types / Tables / Hourly / DailyOperational sales breakdowns.

Shifts / Cash movements / Cash differencesRegister reconciliation.

How to use it

Choose a reportStart with Sales summary, then open a relevant breakdown.
Set the periodUse a preset or custom From/To range.
Filter and exportApply available filters and export CSV when needed.

Field reference

Field	Requirement	What it does
Date range	Required	Preset period or custom range.
From / To	Required for custom	Custom start and end dates.
Movement type	Conditional	Filters cash movement reports.
Per page	Optional	Rows shown on paginated reports.

Important. Reports require Enable reports hub and employee report permissions.

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Payment Transactions

Finance / report permissions Reports → Payment Transactions

Payment Transactions is the payment-level ledger for gateway, staff, provider reference, status and amount.

Pages & actions

Transaction listSearches, filters, sorts and exports payment records.

How to use it

FilterUse gateway, accepted by and date range.
ReconcileCompare transaction ID, amount, status and time with the provider.
ExportDownload the filtered ledger.

Field reference

Field	Requirement	What it does
Search	Optional	Finds matching transaction/order information.
Gateway	Optional	Limits results to one payment method.
Accepted By	Optional	Limits results to a staff member/customer.
From / To	Optional	Payment date range.

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Business Settings

Owner / business-setting Settings → Business Settings

Business Settings controls identity, regional rules and operational features used across POS, documents, website, reports, stock and kitchen.

Pages & actions

Business SettingsIdentity, region, delivery and operational policies.

Change admin passwordUpdates the owner password after verification.

How to use it

Complete required regional setupSave Country, Currency and Timezone first.
Set identity and fulfilmentCheck contact, address and delivery options.
Enable used modulesTurn shifts, printing, KDS and reports on as needed.
Review policiesChoose document language and stock restoration rules.
Set availabilityTurn Available on for website and QR orders.

Field reference

Field	Requirement	What it does
Logo	Optional	Supported screens/documents; recommended 512×512 PNG/WebP, max 512KB.
Business Name	Required	Name shown to staff and customers.
Subdomain	Read only	Public site address; contact Support to change it.
Owner Name	Required	Primary owner/account contact.
Business Email	Required	Primary business email.
Business Mobile Number	Required	Primary number with dial code.
Country	Required, locked after save	Regional/compliance context.
Currency	Required, locked after save	Currency for prices, payments and reports.
Timezone	Required	Controls business dates, order times, shifts and reports.
Delivery Option	Required	Enables Takeaway and/or Delivery.
Delivery Charge / Note	Conditional	Charge and checkout message for Delivery.
Business Address	Required	Address used in business and document contexts.
Enable shift management	Optional	Shows Shifts and activates register sessions.
Enable cash tracking	Optional	Tracks drawer cash and differences.
Blind cash close	Optional	Hides expected cash before count submission.
Require open shift for POS	Optional	Blocks POS until a shift is open.
Enable X / Z reports	Optional	Interim and final shift reports.
Business day start time	Optional	Boundary used for business-day reporting.
Enable reports hub	Optional	Shows and activates Reports.
Default report date range	Optional	Initial period when reports open.
Enable thermal printing	Optional	Shows printer tools and enables printing.
Automatic KOT / receipt printing	Optional	Queues documents at configured lifecycle events.
Printer routing	Optional	Sends document types to mapped profiles.
Confirm before reprint	Optional	Reduces accidental duplicate prints.
Print max retries	Optional	Automatic retries from 0 to 10.
Enable KDS / KDS sound	Optional	Activates kitchen screens and alerts.
Customer display link	Action when KDS is enabled	Copies, opens or regenerates the public Preparing/Ready order screen URL.
Default staff locale	Optional	Default staff interface language.
Document locale policy	Optional	Staff, fixed business or bilingual language rule.
Document fixed locale	Conditional	Language used by the fixed policy.
Bilingual documents	Optional	Supported bilingual output.
Cancellation / void / refund stock policy	Optional	Restores or does not restore affected stock.
Available	Required for online ordering	Lets website/QR checkout accept orders.
Current / New / Confirm Password	Required to change password	Safely replaces the admin password.

Important. Choose Country and Currency carefully: both lock after first save to protect financial consistency.

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Payment Gateways

Owner / business-setting Settings → Business Settings → Payment Gateways

Payment Gateways controls available payment methods and stores the credentials required by online providers.

Pages & actions

Gateway settingsPayment behavior and available methods.

Gateway configurationCredentials required by a selected provider.

How to use it

Review availabilityThe Website and POS badges show where each method is supported.
ConfigureEnable the method and enter only the credential fields shown for that provider; Cash and QR do not require provider keys.
TestVerify success, failure and transaction recording.
Go liveReplace test credentials with live values.

Field reference

Field	Requirement	What it does
Accept Pay Later on website checkout	Optional	Shows Pay Later for regular website customer orders.
Accept Pay Later on table checkout	Optional	Shows Pay Later for QR/table orders.
Enabled	Required for use	Controls whether the method is available.
Mode / Sandbox	Provider dependent	Test or live environment when the provider supports it.
Provider credential fields	Provider dependent	Keys, secrets or account identifiers shown by the selected gateway; use values issued by the provider.

Important. Exact credential fields vary by provider.

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Website Settings

Owner / business-setting Settings → Business Settings → Website Settings

Website Settings controls public restaurant content, policies, social links and search metadata.

Pages & actions

General & homeDefault language, footer and slider images.

About & policiesAbout Us, Terms and Refund Policy.

Social linksProfiles shown publicly.

SEOSearch title, description and sharing assets.

How to use it

Complete public contentWrite accurate business and policy information.
Upload clear assetsUse suitable slider, share and favicon images.
Review SEO and previewCheck the public site on desktop and phone.

Field reference

Field	Requirement	What it does
Website Default Language	Required	Initial customer website language.
Footer Description / Note	Optional	Public footer content.
Home Slider Images	Optional	Website home hero images.
About Us Title / Content	Optional	Public business information.
Terms Title / Content / Last Updated	Optional	Customer terms and revision date.
Refund Policy Title / Content / Last Updated	Optional	Refund rules and revision date.
Social URLs	Optional	Facebook, Instagram, X, LinkedIn, YouTube and WhatsApp links.
SEO Site Title	Optional	Search/browser title.
Author	Optional	Content author metadata.
Social Share Image	Optional	Supported share preview image.
Favicon	Optional	Browser tab/site icon.
Robots	Optional	Search crawler instruction.
Meta Description	Optional	Concise search-result summary.
Meta Keywords	Optional	Legacy keyword metadata.

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Notification Settings

Owner / business-setting Settings → Business Settings → Notification Settings

The notification matrix decides which staff roles receive each business event.

Pages & actions

Notification matrixRows are events and columns are roles.

How to use it

Review each eventKeep alerts only for roles that must act.
Use defaults as baselineReset to system defaults, then adjust.
Save and testTrigger a safe event and verify recipients.

Field reference

Field	Requirement	What it does
Event × Role checkbox	Optional	Enables the event for that role.
Reset to system defaults	Action	Returns checkboxes to the system values.

Important. If every role is unchecked for an event, nobody receives it. Restaurant maps to Owner.

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Membership Plans

Owner Web admin → Settings → Membership Plans

Membership Plans compares available subscriptions and starts a plan purchase on the website admin. Plan purchase is not available inside the Android app.

Pages & actions

PlansPrice, duration and included capabilities.

PurchaseSelected plan and payment path on the website.

Android subscription screenIf membership is required, the Android app blocks the workspace and directs the owner to subscribe on the website.

How to use it

Open Membership Plans on the webUse the website admin, not the Android app drawer.
Compare accessChoose a plan that includes used modules.
Confirm price and periodReview the full charge.
Complete paymentVerify membership status after returning, then reopen the Android app if needed.

Important. Membership purchase and plan changes happen only on the website admin.

Important. The Android app can show that a subscription is required, but it does not sell or renew plans.

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Billing & Invoices

Owner Web admin → Settings → Billing & Invoices

Billing & Invoices shows subscription history and downloadable membership invoices on the website admin. This menu is not in the Android app.

Pages & actions

Billing historyMembership charges and statuses.

Membership invoicePrintable subscription invoice.

How to use it

Find the recordCheck plan, period, amount and status.
Open invoiceReview billing details and download/print.

Important. Open Billing & Invoices from the website admin. The Android app does not list this menu.

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Printers

Owner / printers.view Settings → Printers

Printers defines output profiles, routes document types and controls automatic receipt and KOT triggers.

Pages & actions

ProfilesCreate, edit, enable and select printers.

Printer routesMap receipt/KOT documents to profiles.

Print triggersReceipt after payment and KOT when an order becomes In Progress.

How to use it

Enable thermal printingTurn it on in Business Settings.
Create a profileWeb uses LAN/system PDF; Android supports Bluetooth and LAN thermal printers.
Add routesMap each document to the correct printer.
Set triggersEnable automation after manual tests pass.

Field reference

Field	Requirement	What it does
Name	Required	Recognisable profile name.
Transport	Required	Connection/output type.
Paper width	Required	58mm or 80mm layout.
Arabic mode	Optional	Arabic text rendering mode.
LAN host	Required for LAN	Local printer IP address.
Port	Optional for LAN	Network print port, commonly 9100.
Enabled	Optional	Allows the profile to receive jobs.
Route Printer / Document	Required	Profile and document type mapping.
Automatic receipt / KOT	Optional	Queues a receipt after payment or a KOT when Order Status becomes In Progress.

Important. Browser web cannot pair Bluetooth printers; use the Android Business App for Bluetooth or LAN printing.

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Permissions

Owner only Settings → Permissions

Permissions controls exactly which menus and actions an employee can use.

Pages & actions

Employee permissionsRead, create, update, delete and specialised capabilities by module.

How to use it

Select employeePermissions apply to that individual.
Grant minimum accessGive only what the job needs.
Save and verifyTest allowed and blocked workflows with that account.

Field reference

Field	Requirement	What it does
Employee	Required	Staff account being edited.
Permission checkbox	Optional	Grants the named capability.
Select all by module	Action	Toggles visible permissions in a group.

Important. Menu visibility is permission-based, so employees may see different navigation.

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Visit Website

Web admin staff Web admin → Visit Website

Visit Website opens the restaurant customer site in a new tab using the business subdomain. This shortcut exists in the website admin navigation only.

Pages & actions

Home / Menu / OffersCustomer-facing catalog, item options, availability and promotions.

Cart / Checkout / Order successFulfilment, customer details, payment and order confirmation.

Login / Register / OTP / Password recoveryCreates and verifies customer accounts and restores access.

Customer profileUpdates the signed-in customer’s name, mobile, password and address.

About / Terms / Refund PolicyShows content saved in Website Settings.

How to use it

Open from web adminUse Visit Website in the website admin. The Android app drawer does not include this item.
Preview as a guestCheck desktop and phone without relying on staff-only information.
Run a test checkoutVerify availability, order types, payments and confirmation.

Field reference

Field	Requirement	What it does
Category filter / item search	Optional	Narrows the customer menu.
Variant / Addons / Quantity	Conditional	Configures the selected menu item.
Promo Code	Optional	Applies an eligible active offer.
Special Request	Optional	Order-wide preparation or fulfilment note.
Delivery option	Required	Takeaway or Delivery according to Business Settings.
Need Cutlery	Optional	Customer packaging preference.
Tip amount	Optional	Preset or custom non-negative tip.
Checkout option	Conditional	Continue as guest or sign in.
Name / Mobile Number	Required	Guest identity and contact number.
Address	Required for delivery	Delivery destination; otherwise optional.
Payment option	Required	Enabled website gateway or Pay Later option.
Registration Name / Mobile / Email / Password	Required to register	Creates a customer account; the password must contain at least 8 characters.
Registration Address	Optional	Saves a default customer address.
Login Email / Password	Required to sign in	Authenticates an existing customer; Remember me keeps the session signed in.
OTP	Required for verification/reset	Four-digit code sent for account verification or password recovery.
New / Confirm Password	Required to reset password	Replaces the customer password after OTP verification.
Profile Name / Mobile	Required	Updates the signed-in customer’s contact identity.
Profile Email	Read only	Shows the account email.
Profile New Password / Address	Optional	Changes the password or saved address.

Important. Visit Website is a web admin shortcut. From Android, open the customer site URL in a browser if you need the same guest experience.

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My Account

Signed-in employee / staff Profile menu → My Account

My Account updates a staff user’s own profile and password. Owners are redirected to Business Settings, where owner details and the admin password are managed.

Pages & actions

ProfilePersonal contact data.

Change passwordReplaces the current password after verification.

How to use it

Update profileKeep name, email, mobile and address current.
Change passwordEnter current password and the new password twice.

Field reference

Field	Requirement	What it does
Name	Required	Signed-in user name.
Email	Required	Account email.
Mobile Number	Required	Contact number with dial code.
Address	Required	Personal/contact address.
Current Password	Required to change password	Verifies the account holder.
New Password	Required to change password	Replacement password.
Confirm New Password	Required to change password	Must match New Password.

Important. For the business owner, use Business Settings instead of My Account.

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Privacy and Data

Signed-in user with privacy permission Profile menu → Privacy and Data

Privacy and Data opens the privacy policy and lets an eligible user schedule or cancel deletion of their own account.

Pages & actions

Privacy and DataShows the privacy policy link and any scheduled deletion status.

Delete accountSchedules deletion after a grace period and allows cancellation while still eligible.

How to use it

Review the effectOwners close the business and remove staff access; staff delete only their personal access, not restaurant data.
Schedule deletionConfirm with the account password, choose the grace period and accept the owner warning when applicable.
Cancel when neededBefore deletion is processed, open the same page and choose Cancel deletion.

Field reference

Field	Requirement	What it does
Password	Required	Confirms the identity of the signed-in account holder.
Grace period (days)	Optional	Delay from 1 to 90 days before deletion; the default is 14 days.
Business closure confirmation	Required for owner	Confirms that owner deletion also closes the business.
Cancellation reason	Optional	Records why a scheduled deletion was cancelled.

Important. Account deletion is a high-impact action; review the owner/staff effect shown on screen before confirming.

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Notifications

Signed-in user Header bell → Notifications

Notifications lists business events sent to the signed-in user’s role and opens related records.

Pages & actions

Notification listSearch, unread filtering, linked event details and bulk Mark All Read.

How to use it

Find an eventSearch the list or choose Unread; choose Show all to remove the unread filter.
Open the eventOpen or View the notification to mark it read and follow its related record.
Clear the queueUse Mark All Read after the unread events have been reviewed.

Field reference

Field	Requirement	What it does
Search	Optional	Filters notification title and message.
Unread / Show all	Action	Toggles between unread notifications and the full list.
Mark All Read	Action	Marks every notification for the signed-in user as read.

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Support

Signed-in user Profile menu → Support

Support sends a structured problem report with enough context for MenuLoq to investigate.

Pages & actions

Create support requestIssue type, urgency, context, message and screenshots.

How to use it

Choose subjectUse Other only when no listed option fits.
Describe the issueInclude expected result, actual result and reproduction steps.
Attach safe screenshotsRemove passwords, keys and sensitive customer data.

Field reference

Field	Requirement	What it does
Subject	Required	Issue category.
Priority	Required	Business impact/urgency.
Other Subject	Conditional	Required when Other is selected.
Contact Phone	Optional	Number for follow-up.
Related Page URL	Optional	Exact screen where the issue occurs.
Message	Required	Detailed explanation and reproduction steps.
Screenshots	Optional	Supporting images without secrets.

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Glossary

Everyone

Common terms used across MenuLoq.

POS: Point of Sale: the counter screen used to create an order and collect payment.
QR menu: A table or website link that lets guests browse and order in their phone browser.
KOT: Kitchen Order Ticket: the preparation copy of an order.
KDS: Kitchen Display System: live kitchen tickets shown on a screen.
Variant: A priced version of an item, such as Small, Medium or Large.
Addon: An optional or required extra attached to an item.
Opening float: Cash already in the drawer when a shift starts.
X report: An interim shift report that does not close the shift.
Z report: The final report for a completed shift.
Void: Cancels the financial effect of a paid order without recording a money return in MenuLoq.
Refund: Records that all or part of a completed payment was returned outside MenuLoq (manual refund).
Credit note: The accounting PDF created automatically when a refund succeeds.
Pay later: The order is placed now and payment is collected later by staff.
Conditional field: A field that appears or becomes required only after a related choice.

Field	Requirement	What it does
Search	Optional	Filters the Categories list.
Name	Required	Name shown in POS and customer menus.
Description	Optional	Short category explanation.
Image	Optional	Used by supported menu layouts.
Position	Optional	Lower numbers appear first.
Status	Optional	Controls whether the category is active.

Every screen, field and daily workflow

Start here before taking live orders

Home

Home dashboard

Pages & actions

How to use it

POS

POS

Pages & actions

How to use it

Field reference

Kitchen

Kitchen

Pages & actions

How to use it

Field reference

Operations

Orders

Pages & actions

How to use it

Field reference

Tables

Pages & actions

How to use it

Field reference

Shifts

Pages & actions

How to use it

Field reference

Inventory

Pages & actions

How to use it

Field reference

Catalog

Items

Pages & actions

How to use it

Field reference

Categories

Pages & actions

How to use it

Field reference

Item Badges

Pages & actions

How to use it

Field reference

Offers

Pages & actions

How to use it

Field reference

Taxes

Pages & actions

How to use it

Field reference

Menu Item Units

Pages & actions

How to use it

Field reference

Menu PDF

Pages & actions

How to use it

People

Customers

Pages & actions

How to use it

Field reference

Employees

Pages & actions

How to use it

Field reference

Reports

Reports hub

Pages & actions

How to use it

Field reference

Payment Transactions

Pages & actions

How to use it

Field reference

Settings